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Effective Date: August 2025

At Compassionate Caring Companions LLC, we are committed to providing reliable, high-quality care services. We understand that circumstances may arise where you need to cancel or adjust scheduled services. This Refund Policy explains how in-person payments are handled.

1. Payment at Time of Service

All in-person payments for care services are due at the time of service unless otherwise specified in a signed service agreement.

2. Refund Eligibility

Refunds for in-person payments may be issued in the following cases:

• Service Not Provided: If a scheduled visit is canceled by us without an alternative arrangement.

• Overpayment: If you have paid more than the agreed amount.

• Advance Payment Cancellation: If you cancel services with proper notice as outlined below.

3. Cancellations & Notice Period

To receive a full refund for prepaid services, cancellations must be made at least 24 hours before the scheduled appointment.

• Cancellations made with less than 24 hours’ notice may be eligible for a partial refund (up to 50% of the service fee), depending on the circumstances.

• No refund will be provided for no-show situations where the caregiver arrives and the client is unavailable without prior notice.

4. Non-Refundable Situations

Refunds will not be issued for:

• Services already rendered in full

• Late cancellations without acceptable cause

• Situations outside our control (e.g., inclement weather, emergencies)

5. Refund Method

If eligible, refunds will be processed:

• Cash Payments: Refunded in cash at our office within 5 business days

• Check Payments: Refunded by company check within 10 business days

• Credit/Debit Payments: Processed back to the original payment method within 7–10 business days

6. Contact for Refund Requests

To request a refund, please contact:
Email: hello.info@compassionatecaringcompanions.com
Phone: 336-965-8496
Mail: Compassionate Caring Companions LLC, [Insert Address]

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Updated versions will be posted on our website and available in printed form upon request.